Privacy policy

Who we are

elev8care is operated by London Health Partners, London, Ontario, Canada. This policy explains what personal information the service collects, why, and the choices you have. It applies to this website and to the elev8care application.

What we collect

• Account information — your email address, your organization and your role, used to sign you in by one-time email link.
• Performance data your organization uploads — clinician-level clinical facts and reported values, by CSV or workbook. Identifiable patient information must not be uploaded; see the terms of use.
• Conversations with the chat assistant — your questions, the assistant's answers and any files you attach.
• Contact messages — the email address and message you send through this website, delivered to our inbox and not stored in the application.
• Technical records — security and audit logs (for example, sign-in events and changes to your organization's data) needed to run and protect the service.

Why we use it

We use this information only to provide the service to your organization: to sign you in, compute and display scorecards, generate recommendations you ask for, reply to your messages, and keep the service secure. We do not sell personal information or use it for advertising.

Service providers and where data is processed

We use a small number of service providers, each bound to process data only on our instructions:

• Amazon Web Services — application hosting and the database in Canada (ca-central-1), outgoing email, and AI processing.
• Forward Email — forwarding of mail sent to our elev8care.ai addresses.

The chat assistant and recommendations use Amazon Bedrock. To serve these requests, AI processing may take place in AWS regions outside Canada. Information processed in another country is subject to that country's laws, and its courts, law enforcement and national security authorities may be able to access it.

How long we keep it

• Uploaded files are deleted 30 days after upload.
• Account information, imported performance data and conversations are kept while your organization uses elev8care.
• Security and audit logs are kept as long as needed to protect the service.

Cookies

We use essential cookies only: a session cookie that keeps you signed in. Your light or dark theme choice is stored in your browser. We do not use advertising or third-party tracking cookies.

Safeguards

Data is encrypted in transit and at rest. Access is limited by role and organization, and changes to your organization's data are recorded in an audit log.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw consent where consent is the basis for processing. Email support@elev8care.ai; we respond within 30 days. If your organization gave you access, some requests are handled together with your organization.

If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Contact

Questions about this policy or our privacy practices: support@elev8care.ai. We will post any change to this policy on this page with a new revision date.